Enbridge is Canada's largest natural gas storage, transmission and distribution company. With a gas distribution business that serves approximately 3.8 million customers, heating over 75 percent of homes, Enbridge boasts the largest pipeline system in North America.

Enbridge’s Safety Materials Management System had become an Ordering Nightmare.

Spreadsheet Issues Abound

The Enbridge PPE Ordering “system” was a manual spreadsheet ordering system and the only means by which employees could order their safety equipment and operations teams could track what equipment each team member had. Enbridge used the sheet to track employee equipment allowances, permissible equipment and orders.

And then the pandemic hit. PPE demands increased significantly, and the manual spreadsheet system couldn’t keep up, resulting in errors, delays and safety concerns.

• Manual Spreadsheet Nightmare: Enbridge's PPE ordering relied on an outdated manual spreadsheet system, leading to significant issues.
• PPE Surge during COVID: The pandemic increased PPE demands, overwhelming the spreadsheet system and causing delays.
• Delays and Errors: The old system resulted in significant delivery delays (16 days on average) and frequent errors in ordering.
• Inaccurate Inventory Tracking: Tracking employee allowances and budget requirements was next to impossible.

KPDI developed an automated, accurate, and easy-to-use web-based solution.

A Simple Solution that Everyone Can Understand

KPDI helped Enbridge replace a manual spreadsheet ordering system by creating a fully automated web-based solution. The new system enabled field workers to use simple visual tools to order the correct equipment, safety components and other equipment directly to their job sites, in accordance with their safety operations, procedures and departmental allowances.

Incredible Results and Happy Users

Once deployed, the Online Catalog had an immediate impact, resulting in greater user satisfaction, faster turnaround, and zero mistakes.

• Automated approvals workflow, reminders and confirmations – no manual emails!
• Guaranteed enforcement of employee allowances – Order tracking by cloud-based management tools
• Granular budget reporting – Ability to update cost centers, add, or remove new items
• Reduced human error by 100%.
• Dramatic improvement in turnaround time, from 16 day transit times to a 24-hr turnaround
• Eliminated processing delays – Approvals are completed online, with automated reminders